“Doctor’s Scripts” by Dr. Peter Fernandez

Description

Is what you say and what your patients hear the same thing? To help doctors improve the verbal communication skills that build successful practices, Dr. Fernandez has written this collection of clear, easy to understand and simple to use scripts. Now in its second printing, this publication is a complete source of sample scripts covering almost every aspect of the successful doctor- patient relationship. This book includes scripts for telephone, consultations, x-rays, talking exams, report of findings, re-exams, re-reports, referral procedures, office visits, plus scripts for C.A.s and exam doctors.